What is your return policy?

Return Policy:

All our dresses are made-to-order and non-refundable due to their custom nature. However, for standard-sized orders, we offer returns with a 35% restocking fee, excluding original and return shipping. Returns for custom-sized dresses are not accepted. Please ensure to double-check your measurements and color selection before placing your order. Note that minor alterations can be made for a perfect fit after receiving the dress.

You must contact us within 15 days of receiving the item to initiate the return process. The item must be in good condition to receive a refund within 2-5 business days. We reserve the right to refuse returns if they are not in good condition. We are not responsible for lost or damaged returns.

Exchange Policy:

For standard-sized orders, you may initiate an exchange process within 7 days of receiving the item, but only once. The item must be in good condition for us to process the exchange. If there is a price difference, we will refund the difference if it's lower. If it's higher, the customer will need to pay the difference. We are not responsible for lost or damaged exchanged items.